Privacy Policy

Last Updated: November 22, 2025

At 2624269 Alberta Ltd (the "Company", "we", "us"), we are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information. This Privacy Policy describes the personal information that we collect from or about our clients and how we use and to whom we disclose that information.

We adhere to the principles of the Personal Information Protection Act (PIPA) of Alberta and applicable federal legislation.

1. Information We Collect

To provide professional cleaning services to your home or business, we need to collect certain personal information, which may include:

Contact Information: Name, service address, phone number, and email address.
Access Information: Alarm codes, gate codes, and information regarding key location or entry instructions.
Service Preferences: Specific cleaning instructions, priorities, pet details, and areas to avoid.
Payment Information: Credit card details or banking information for billing purposes.

2. How We Use Your Information

We use your personal information for the following purposes:

To schedule and perform cleaning services at your property.
To process payments and issue invoices.
To contact you regarding appointment confirmations, changes, or satisfaction follow-ups.
To ensure the safety of our cleaning staff (e.g., knowing about pets or hazards).

3. Security of Your Information

We take the security of your home and data seriously.

            Key & Code Security: Any physical keys provided are stored in a secure lockbox system without your address attached (coded system). Alarm codes and entry codes are encrypted in our internal scheduling software and only accessible to the specific team assigned to your home on the day of service.
        

We use industry-standard physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure.

4. Disclosure of Information

We do not sell or rent your personal information to third parties. We may disclose your personal information only to:

Our employees and contractors who need the information to perform the cleaning services.
Third-party service providers (e.g., payment processors) who assist in our operations, subject to confidentiality agreements.
Law enforcement or government agencies if required by law.

5. Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal or business requirements.

6. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

2624269 Alberta Ltd
Address: 234-5149 COUNTRY HILLS BLVD NW CALGARY AB T3A 5K8